Domain Transfer Failure Troubleshooting Guide
Domain transfers can fail for several common reasons. This guide helps you identify why a domain transfer did not complete and what actions are required to fix it.
Step 1: Confirm the Domain Is Eligible for Transfer
Not all domains can be transferred at any time.
- Domain must be registered for more than 60 days
- Domain must not have been transferred in the last 60 days
- Domain must not be expired beyond the grace period
If any of these conditions are not met, the transfer will fail automatically.
Step 2: Verify Domain Lock Status
Most registrars lock domains by default to prevent unauthorized transfers.
- Log in to your current registrar
- Locate domain security or transfer settings
- Ensure the domain is unlocked
A locked domain cannot be transferred.
Step 3: Confirm the EPP / Authorization Code
The EPP (authorization) code is required to approve a transfer.
- Request the EPP code from your current registrar
- Ensure the code is copied exactly as provided
- Avoid extra spaces when entering the code
An incorrect or expired EPP code will cause transfer failure.
Step 4: Check the Administrative Email Address
Transfer approval emails are sent to the domain’s administrative contact email.
- Verify the admin email is valid and accessible
- Check spam or junk folders
- Ensure the email address belongs to you
If the approval email is missed or ignored, the transfer will not complete.
Step 5: Confirm Transfer Approval Was Completed
Most transfers require manual approval.
- Open the transfer approval email
- Click the approval link
- Confirm the transfer request
Failure to approve the transfer within the allowed timeframe causes automatic cancellation.
Step 6: Identify Common Transfer Failure Reasons
- Domain is locked at the current registrar
- Incorrect EPP / authorization code
- Administrative email inaccessible
- Domain under 60-day transfer lock
- Domain expired or in redemption
Step 7: Understand Transfer Timing
Domain transfers are not instant.
- Transfers typically take 5 to 7 days
- Status may appear pending during this time
- No action is required while pending unless requested
Do not restart the transfer unless it is explicitly marked as failed.
Step 8: What Happens If a Transfer Fails
- The domain remains with the current registrar
- Website and email usually remain unaffected
- No changes occur unless nameservers were modified
A failed transfer does not delete or suspend the domain.
Step 9: When to Retry a Domain Transfer
Retry the transfer only after the failure reason is resolved.
- Domain unlocked
- Correct EPP code obtained
- Admin email confirmed
Retrying without fixing the issue will result in another failure.
Step 10: When to Contact Support
Contact support if:
- Transfer status is unclear after several days
- Transfer failed without a clear reason
- You are unable to unlock the domain
- You did not receive approval emails
Support portal
https://www.a7host.com/billing
Information to Include When Contacting Support
- Domain name
- Current registrar
- Transfer order date
- Error message or status shown
